Refund Policy
At Holiday My Planet, we understand that travel plans can change.
Our refund policy is designed to be fair, transparent, and aligned with standard industry practices to protect both our customers and our partners.
Please read the following terms carefully before booking:
1. Full Refund Within 24 Hours of Booking
- Customers are eligible for a 100% on services other than flight tickets, Hotel bookings or any other services which are non refundable, if the booking is canceled within 24 hours of confirmation, provided the travel date is at least 30 days away and no services have been availed.
2. Refunds Based on Cancellation Time
- 30 or more days before the trip: 100% of the total amount refunded
- 30 to 20 days before the trip: 50% of the total amount refunded
- Less than 20 days before the trip: No refund applicable
3. Non-Refundable Services
- The following are generally non-refundable once booked:
- Flight/train/bus tickets (subject to airline/operator rules)
- Visa fees and government charges
- Travel insurance premiums
- Entrance tickets to attractions or events
4. Hotel Booking Refunds
- Refunds on hotel bookings are subject to the hotel's individual cancellation policy. Some hotels may allow free cancellation within a certain period, while others may charge full retention.
5. Flight and Transport Refunds
- Airfare and transport refund policies follow the respective airline, train, or bus operator&rsquos terms. Cancellation charges vary based on fare type (e.g., non-refundable, refundable, or partially refundable tickets).
6. Refunds for Group Tours
- Group tours have stricter policies due to advance bookings and reservations:
- Cancellation 30+ days before departure: 75% refund
- Cancellation 30-20 days before: 50% refund
- Less than 20 days: No refund
7. Custom Package Refunds
- Customized travel packages often involve non-refundable services. Refund eligibility will be clearly mentioned during the quotation and booking process.
8. Force Majeure / Unforeseen Events
- No refunds will be processed for cancellations due to events beyond our control, such as natural disasters, political unrest, strikes, or pandemics. However, we may offer credit or alternative dates subject to partner approval.
9. Date Changes & Rescheduling
- In many cases, we allow one-time date change or rescheduling, based on availability and partner policies. Additional charges may apply.
10. No-Show Policy
- If a customer fails to show up for the trip or any part of it without prior cancellation, the booking will be considered a no-show, and no refund will be issued.
11. Refund Processing Time
- Refunds are generally processed within 10-15 working days after confirmation. However, it may take additional time depending on the payment gateway, bank processing, or third-party involvement.
12. Refunds to Original Payment Method
- All refunds will be processed to the original payment method used during booking (e.g., credit card, UPI, bank transfer).
13. Booking Fees & Service Charges
- Booking fees, payment gateway charges, and service fees (if any) are non-refundable, even in case of a full refund.
14. Disputes or Clarifications
- If you believe your refund was unfairly denied or partially processed, you may contact our customer care team. We aim to resolve all issues professionally within 3&ndash5 working days.
15. Contact for Refund Requests
- To request a cancellation or refund, please email us at accounts1holidaymyplanet.com or call our helpline with your booking reference ID.
| Cancelllation & Refund Policy | ||
| 1st Payment | Booking Amount | 20% of Land Package |
| 2nd Payment | Ticketing (Flight/ Train) |
100% payment as applicable |
| 3rd Payment | Land Package |
Rest 30% for further bookings |
| Full & Final Payment | Balance Payment | Remaining amount to be paid no later than 30 days from the date of travel |
Notes:
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