Privacy Policy

Holiday My Planet (HMP, Company, we, our, us) is a brand of Earnest Travel and Hospitality Private Limited and operates a website - www.holidaymyplanet.com, partner website(s) and a mobile application(s) including all its versions and variations (hereinafter referred to as “Website”). The Company collects, uses, shares, and protects information of any person accessing, visiting, or using the Website or any person who purchases, intends to purchase, or inquires about any product(s) or service(s) made available by HMP ("Services") through any of HMP’s customer interface channels including its website, mobile site, mobile app & offline channels including call centres and offices (“Distribution Channels”). The Company respects the privacy of its Users and is committed to protecting it in all respects.

This privacy policy (the “Privacy Policy”) explains the details of our collection, use and disclosure of information, including the personal information of the User which is collected by Company as information given by the users and information automatically tracked during User’s navigation on Website. You should read this Privacy Policy in its entirety before you proceed to accessing services or explore or visit the Website.

While you have the option not to provide us with certain information or withdraw consent to collect certain information, kindly note that in such an event you may not be able to take full advantage of the entire scope of features and services offered to you and we reserve the right not to provide you with our services to you.

This Privacy Policy must be read in conjunction and together with the Terms and Conditions of Use, available at: (https://www.holidaymyplanet.com/terms-conditions)

By accessing, visiting, accessing or using our Website or any Distribution Channel, in part or full, you expressly agree and consent to be bound by the terms of this Privacy Policy.

SCOPE OF POLICY AND TERMS

This Privacy Policy applies to the Website, or any online / mobile application or service that refers to or links to this Privacy Policy or any kind of interaction with us through any or more of the Distribution Channels. This Privacy Policy applies regardless of whether you have downloaded or accessed the Website from your mobile telephone or handheld device or any other computer resource.

This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. User should take note that information and privacy practices of HMP’s business partners, advertisers, sponsors or other sites to which HMP provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom you interact.

You by accessing/visiting the Website and Distribution Channels agree and acknowledge that the data shared with HMP shall be primarily processed in India and such other jurisdictions where a third party engaged by HMP may process the data on HMP’s behalf. By agreeing to this policy, you are providing HMP with your explicit consent to process your personal information for the purpose(s) defined in this policy. The data protection regulations in India or such other jurisdictions mentioned above may differ from those of your country of residence.

Withdrawal of Consent

If you have any concerns in the processing your data and wish to withdraw your consent, you may do so by writing to the following email id: privacy@go-HMP.com. However, if such processing of data is essential for us to be able to provide services to you, then we may not be able to serve you after your withdrawal of consent. A withdrawal of consent by you for us to process your information may:

severely inhibit our ability to serve you properly and in such case, we may have to refuse the booking altogether, or
unreasonably restrict us to service your booking (if a booking is already made) which may further affect your trip or may compel us to cancel your booking.

INFORMATION WE COLLECT

Personal Information: Personal Information refers to any information about a living individual who can be identified from that information, either by itself or when it is combined with other information. However, in the course of the end user’s interaction with the Services, we collect the following information:

Information you submit to us: You give us your information by registering your account, accessing our Services. This will also include information you provide to us by corresponding with us. This may also include your social media information and activity, based on your interaction with us. The following is an indicative list of information collected from you when you access Website and/or Distribution Channel:
Identity Data may include name of the user and other persons, in respect of whom the Services are used; birth date; gender; marital status, religion, age, profile picture, Identification proof; personal webpage – where you intend to link your social media handles / profiles with us.
Contact Data may include mobile number, email address; residential address.
Financial Data may include information including bank account, credit/debit card details, UPI id and other similar details for the purpose of purchasing Services;
Location Data including the State and Country;
Purchase data may include record of purchases, orders, subscriptions, etc
Other data that may be required by us or our service partners to provide Services to you including frequent flyer number, other information relating to your income and/or lifestyle, Covid-19 Vaccination status and certificate, Permanent Account Number (PAN). However please note that HMP will never share PAN details without prior consent of the person concerned, unless otherwise such action is required by any law enforcement authority for investigation, by court order or in reference to any legal process;
Transactional history (other than banking details) about your e-commerce activities, buying behavior.
Login Information including your usernames, passwords, email addresses and other security-related information used by you in relation to Services;
Data created by you including data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc.
Documents-copies of your passport, bank statements, copies of your government identification like aadhar, driving license, election card etc., Self-declaration and any other information like date of birth, destination/origin of travel and place of residence that may be required by the concerned Hotel for your booking at hotel, originals of the filled in application forms, photographs, and any other information which may be required by the respective embassy to process your visa application.

Information we collect automatically: Information on your browser and server logs, including your IP address, information in the cookies and your browsing history; URL information, time stamp, visit information, your browsing history; Device information (such as the operating system, the internet browser used, software/application version data and your language settings), the date and time you accessed Services, clicks and pages that have been shown to you;
Information we collect from third parties: We may work with a number of third parties (including mobile network providers, and delivery service providers, collection agencies, analytics providers, travel agents, hotels, car service agencies, logistic companies) to provide the Services and may receive information about you from such third parties. We also receive profile information, personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information.
Information about others: Information relating to other traveller(s) for whom you make a booking through Website or Distribution Channel, in all such cases, you must confirm and represent that each of the other traveller(s) for whom a booking has been made, has agreed to share his/her information with you for its onward disclosure to us and further disclosure with third parties who shall be involved in providing services to you and such travellers.

WHY WE COLLECT INFORMATION

All information that We collect will be collected, recorded, stored, used and protected in accordance with the applicable law.

The Information from you including the Personal Information collected maybe used in the following manner:

For providing Services to you: Information is needed to provide Services to you and to enhance your booking experience with us. It may include processing your personal data to enable online check-in with the booking agency. to enhance the quality of the Services and to improve the effectiveness to better tailor our Services to your interests and needs. send verification message(s) or email(s), validate/authenticate your account and to prevent any misuse or abuse, confirm your reservations with respective service providers; keep you informed of the transaction status; send booking confirmations either via sms or Whatsapp or any other messaging service; send any updates or changes to your booking(s);
Communication with you: We may get in touch with you through various modes including by email, phone, sms, chatbot, post, WhatsApp messages. Communication may be required for providing assistance relating to account creation/registration, issues/problems in logging-in to your accounts, handling your queries and other purposes related to your use of and purchase of Services from Website and Distribution Channel, intimating best price delas, discount offers, contestants information to you, providing general educational content to you relating to Services and other necessary purposes ;
Marketing Activities: to provide you with marketing communications, advertising, news, special offers, and general information about the products and services, to share updates about travel-related products and services, share information about promotional activities, contact you on your birthday/anniversary to offer a special gift or offer and other similar purposes, ;
Reviews: You may be asked to review and submit your feedback after use of Services, or we may conduct surveys and for this purpose information related to you may be used;
Call Monitoring: your calls with us may be recorded for quality control and training purposes and may be preserved for fraud investigation or legal purposes;
Legal purpose: We may use your information to handle and resolve legal claims and disputes, for regulatory investigations and compliance applicable law and legal authorities;
Other Purposes: Customize the content of our Website, administering and protecting Website, including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data, to track and analyse your activity on Website, to facilitate your participation in various contests or programs conducted by us, affiliates, subsidiaries, or agents and other third parties, intimations to you regarding new features of products/services available on the Website.

DISCLOSURE OF YOUR INFORMATION

We may share the personal information (and other information) with third-parties when necessary.

Service Providers: We may appoint/engage other entities/organisations, to carry out some of the activities to provide Services efficiently to you including, customer support, market research, fraud detention and prevention, insurance claims, payment, chargebacks or billing collection, etc.

Marketing services: Your data including personal data may also be shared with advertising partners, including email address.
Advertising partners: We may use share your information with our advertising partners, such as metasearch providers, to allow you to compare our offers with offers from other businesses providing services similar to the Services.
Links to other websites: The HMP Services may have ads from third parties and links to other websites and apps. Advertising partners from outside our Website may get information about you when you use their services, ads, and content.
Booking agencies: if booking is completed through booking agency, we transfer relevant reservation details to the booking agency booked. The details shared with booking agency may include your name, contact and payment details, the names of the people accompanying you and any other information or preferences, historical information about you like whether you’ve already booked with them in the past, the number of completed bookings you’ve made with HMP, a confirmation that no misconduct has been reported about you, the percentage of bookings you’ve cancelled in the past or whether you’ve given reviews about past bookings. We may also accesses communications between you and your booking agency and may use automated systems to review, scan, and analyse such communications for various reasons security, fraud prevention; compliance with applicable law; investigations of potential misconduct; improvement of Website and Services; research; customer engagement, customer support. HMP reserves the right to review or block the delivery of communications that we, in our sole discretion, believe might contain malicious content or spam, or pose a risk to you, booking agencies, HMP or others.
Group companies/affiliates: To support the use of Services, your details may be shared with subsidiaries of the HMP corporate group, including for customer service. The data may be shared with our group companies to provide Services, customer support, detect, prevent and investigate fraudulent, other illegal activities and data breaches, analytical and product improvement purposes, provide personalised offers or send you marketing with your consent or as otherwise permitted by applicable law, hosting, technical support, overall maintenance and maintaining security of such shared data, ensure compliance with applicable laws
Regulatory/governmental authorities: We may share your information including personal information with regulatory or governmental or law enforcement authorities to the extent that it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud, or if we are otherwise legally obliged to do so. We may need to further disclose personal data to competent authorities to protect and defend our rights or properties, or the rights and properties of our business partners.
Business partners: If you make a reservation through one of our business partners’ websites, the business partners can receive certain parts of your personal data. This is for their commercial purposes. When you make a reservation on a business partners’ website, please read their privacy policy if you’d like to understand how they process your personal data.
Insurers: To provide offers, arrange insurance cover and handle insurance claims, some personal data, additional information ('Insurance-Specific Data') such as names of family members or other beneficiaries or details about a claim provided to us during the booking process, may have to be shared with insurer. If you make a claim under an insurance policy, this claim may be directly handled by the insurer.
Data access in other jurisdictions: The data collected from you, may be accessible from, transferred to, or stored in countries which may not have the same data protection laws as the country in which you initially provided the information. This may also be applicable if you are in the European Economic Area (EEA). Countries your data may be transferred to may not have laws that provide the same level of protection for your personal data as laws within the EEA. Where this is the case, we will put appropriate safeguards in place to make sure that these transfers comply with European privacy law.
Social Media service provider: Use of social media features can result in the exchange of personal data between HMP and the social media service provider. You may use your social media account to sign in. You can anytime opt not to login with your chosen social media account; We have also integrated social media plugins into the HMP Website. This means that when you click or tap on one of the buttons (such as Facebook’s ‘Like’ button), certain information is shared with these social media providers. If you’re logged into your social media account when you click or tap one of these buttons, your social media provider may relate this information to your social media account. Depending on your settings, they might also display these actions on your social media profile, to be seen by others in your network; We may also integrate other social media services (like social media messaging) for you to interact with HMP or with your contacts about our Services. We may maintain social media accounts and offer apps on several social media sites. Whenever you connect with HMP through social media, your social media service provider may allow you to share information with us.

COOKIES

What is a Cookie?

A cookie is a small text file that is sent by a website server to your browser and stored on your computer. Cookies allow website operators to accumulate useful information, such as whether the computer (or its user) has visited the site before. Cookies are needed for several functions which make websites work, or work more efficiently, and they can provide information to website owners about how you use their website. Cookies can also be used to show you adverts that are relevant to you, based on your browsing habits, to personalize your user experience.

How do we use Cookies?

We use cookies to monitor how people use our Website, including estimating audience size, consumer behaviour, user navigation and patterns of use, to help us provide you with a better service. Cookies also make it easier for you to use the website on future visits and allow us to personalize the content of the website to you by recording information about your preferences. We use both persistent cookies (which remain on your computer/device for a pre-defined period) and session cookies (which expire when you close your browser). Please note that third parties (including, for example providers of external services like web traffic analysis services such as Google Analytics, or advertising services and vendors) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can configure cookie settings in your web browser. However, please bear in mind that if you don’t allow us to use certain cookies, it may prevent you from accessing parts of our Website or result in a loss of functionality which degrades your experience of the Website.

Website also includes links to other websites. Such websites are governed by their respective privacy policies, which are beyond our control. Once you leave our servers, use of any information provided by the User is governed by the privacy policy of the operator of the site which the you are visiting. That policy may differ from our policy. If you can’t find the privacy policy of any of these sites via a link from the site’s homepage, you may contact the site directly for more information. We are not responsible for the privacy practices or the content of such websites. We urge you to refer to the policies of such third parties, prior to accessing such websites.

YOUR RIGHTS

We hold information about you and you have the right to Update your information. You can inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you. We are using your personal data based on your consent, you are entitled to withdraw that consent at any time subject to applicable law, however in such a case we may not be in a position to provide Services to you. In addition you have the right to object to direct marketing. If we process your personal data for the purpose of direct marketing, you have the right to object at any time to the processing of your personal data for the purpose of direct marketing; this also applies to profiling, as far as it is associated with direct marketing. If you object to processing for the purpose of direct marketing, we will no longer process your personal data for this purpose.

PRESERVATION OF YOUR INFORMATION

Preservation periods for records are based on the type of record, the nature of the activity and product and service that the same is associated with, linked to. The periods for Preservation of your personal information vary, depending on specific legal, business and statutory requirements. We will retain your personal information for such a period that is legally or statutorily necessary, and relevant for us to perform our contractual obligations to you.

SECURITY OF INFORMATION

We understand that we must safeguard your personal information available with us. We use and employ reasonable technical, organizational, logical, physical, administrative measures to protect your personal information against any unauthorized access, modification, or use. We use the industry standard technical and organizational measures to ensure protection of your information available with us. All information gathered by us is securely stored within a database(s) which resides on server(s) owned by the company. These servers are secured behind a firewall; and have up to date strict security policies. Even though we maintain and implement the highest security measures, the systems do not become impenetrable. Therefore, a guarantee of the security of our database cannot be absolute, nor is there an absolute guarantee that information supplied by you will not be intercepted while being transmitted to us over the Internet. As the internet is a dynamic medium, we follow best practices and frequently review and evolve our privacy policy to incorporate scenarios which would be relevant and appropriate, without notifying. Our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be. Any changes to our privacy policy will be posted on this page, which can be referred to know what information is collected, used, stored and under what circumstances disclosed.

CHILDREN

Our services aren’t intended for children under 18 years old, and we’ll never collect their data unless it’s provided by (and with the consent of) a parent or guardian. The limited circumstances we might need to collect the personal data of children under 18 years old include: as part of a reservation, the purchase of other travel-related services, or in other exceptional circumstances (such as features addressed to families). Again, this will only be used and collected as provided by a parent or guardian and with their consent. If we become aware that we’ve processed the information of a child under 18 years old without the valid consent of a parent or guardian, we will delete it. As a parent or legal guardian, please do not allow your minors under your care to submit Personal Information to us. In the event that such Personal Information of a minor is disclosed to us, you hereby consent to the processing of the minor’s personal information and accept and agree to be bound by this Privacy Policy and take responsibility for his or her actions.

CONTACT US

Any questions or clarifications with respect to this Privacy Policy or any complaints, comments, concerns or feedback can be sent to Company at: [sales@holidaymyplanet.com] by normal/physical mail addressed to:

Address: S03, Central Plaza Mall, Golf Course Rd, Parsvnath Exotica, DLF Phase 5, Sector 53, Gurugram, Haryana 122002

You may update or correct your information through self-service over the Portal; or by contacting u anytime by sending an email to us at [sales@holidaymyplanet.com] clearly mentioning in subject of such email: "change of address/details". You are requested to include your name, address, email address when you contact us. You are encouraged to promptly update Your Information.

CHANGES

We make periodical changes to the privacy policy. Any significant changes we may make to our Privacy Policy in the future will be promptly notified to users by posting the relevant terms in a prominent position on the webpage. The new terms may be displayed on the webpage and you will be required to read and accept them to continue your use of the Services.

NO WARRANTY

WE DO NOT WARRANT THAT THIS PORTAL, IT’S SERVERS, OR EMAIL SENT BY US OR ON OUR BEHALF ARE VIRUS FREE. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO COMPENSATORY, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL AND CONSEQUENTIAL DAMAGES, LOSS OF DATA, GOODWILL, BUSINESS OPPORTUNITY, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES.

By visiting this Website, you agree that the laws of the Republic of India without regard to its conflict of laws principles, govern this Privacy Policy and any dispute arising in respect hereof shall be subject to and governed by the dispute resolution process set out in the Terms and Conditions.